FAQ

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Step 1: Browse through our library by sliding your finger across the tag cloud. You can select a category by simply tapping it.

Step 2: Once a category is selected, you can preview or send any file from the list of ringtones. Tap the icon to stream that ringtone, and tap the envelope to download.

Step 3: Enter and confirm your email in the required field and tap send.

Step 4: Check your email. You should receive the ringtone within a few minutes. If you do not receive an email, make sure to check your Spam folder/settings.

Step 5: Click the URL within the email to download your ringtone. Please note that some browsers require you to right-click the link to download)

Step 6: Double-click file to play in iTunes.

Step 7: Connect your iPhone/IPod to your computer and sync with iTunes.
The song should be located in your ringtone folder if you are using an iPhone. If you are using an iPod Touch, you will receive an MP3 file instead of an M4R file. The MP3 files are compatible with most phones that use “MP3 Tones” or “Real Tones”.
Synching Ringtones with your iPhone:
- In iTunes select the iPhone from the Devices list
- Select the “Ringtones” tab and click "Sync ringtones"
- Confirm by clicking "Sync Ringtones" and click “All Ringtones”

Question- Why can't I install the ringtones directly on my iPhone?
Answer- Currently, it is impossible to install ringtones onto the iPhone without having to sync with iTunes via computer. The only method allowed is to email ringtones that can be synched through iTunes. If we are ever allowed to install ringtones directly onto your iPhone, we will be sure to update immediately.

Question- Why can't I hear the ringtone preview?
Answer- Turn the volume up on the side of your iPhone

Question- My ringtones are not syncing with my iPhone even though I successfully dragged them into iTunes
Answer- Make sure to have the “Sync Ringtones” option enabled.

Question- I can't see any Ringtones folder in iTunes?
Answer- You need to ensure the Ringtones is checked in the iTunes preference. To verify that, open iTunes and click ( iTunes » Preferences ) and make sure you are in the "General" settings and check the box

Question- Why are the ringtones showing up in the Podcasts section of iTunes on my computer?
Answer- You must save the ringtone to your computer first. Make sure NOT to drag the ringtone from your webmail (Gmail, Yahoo mail, etc) directly into iTunes or iTunes thinks it's a URL to a Podcast.

Question- Why haven't I received my ringtone?
Answer- If you do not see our email within ten minutes, it was probably placed into your Spam/Junk/Bulk folder. Some email systems incorrectly mark our email as Spam. You can try to add the following email accounts to your email friends list: do-not-reply@iphone.toneaphone.com and support@toneaphone.com
Also, please make sure everything is spelled correctly. You must enter the full email address for example: John_Smith@toneaphone.com. A common issue is a misspelled email address or the .com was missing.

Question- Why did I not receive the ringtone file attachment in my email?
Answer- Rather than send emails with the actual ringtones attached, we send links to download them . Once you click the URL located in the email, select where you want to save the file. However, some browsers will require you to right click or double click on the URL to download
Note: Please make sure to download the file to an actual computer and open through iTunes (NOT your iPhone)

Question- Why won't it accept my email address when I request a ringtone?
Please make sure your Internet connection is working. If you are using a local area network rather than a 3G network and, your network may be restricting your iPhone access to the web. You can check your Internet connection by going to the following website: http://www.toneaphone.com. If you do not see the website you are being restricted at some capacity.

Question- Why won't my ringtones sync from iTunes to my iPhone?
Answer- If you have a red exclamation mark next to each ringtone, it can be one of two reasons:
Reason 1: The original file was either moved or deleted. iTunes requires the original file to remain in the same location after they are copied into the iTunes ringtone folder.
Reason 2: It may be that you don't have iTunes configured properly to transfer the ringtones. Once your iPhone is connected to your computer, open iTunes and select "Devices" located on the left-hand side of the screen. Next, select the sub-category with your iPhone listed. Please click on that and make sure you have "Sync Ringtones" and "All Ringtones" options are selected.

Question- How can I use Toneaphone Ringtones for text messages and alerts?
Answer- Currently, custom text message alerts are not allowed for the iPhone. However, iPod touch users may use Toneaphone Ringtones as text alerts for phone models that allow it.

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